Use this page to start a quote brief or get support. A collector custom order, a small-batch sourcing request, and a shipping issue should not all start in the same queue.
Custom briefs, sourcing requests, sample orders, product scale checks, and logistics questions need different intake details.
The fastest quote includes scale, reference photos, quantity, budget, deadline, shipping country, and whether you need sample or QC proof.
Use this for face-up, clothes, body or head sourcing, accessories, full doll requests, and one-off custom work.
Use this for small shops, studios, MOQ checks, sample-first sourcing, batch quotes, packing, and repeat orders.
Use this when you have a Chinese listing, screenshot, supplier lead, or hard-to-find item that needs verification.
Review sample quote structures, support fee examples, QC proof, exclusions, and downloadable intake templates.
Our Resin Vault components are cast to order to maintain fit and finish. Standard production takes 3 to 5 factory days, then shipping depends on destination and service tier.
Yes, as long as it remains unopened and unmodified. Once a part has been painted, treated, or altered, it is outside the return policy.
Free accounts receive personal-use output rights. Paid Studio plans extend that into broader commercial usage depending on the plan's scope.
The system renders more than a flat image. It accounts for proportion, silhouette, and production-oriented output constraints, which is why paid tiers bundle more generation capacity.
Use this when the request needs a brief, supplier check, sample order, QC, or small-batch sourcing quote.
Use this for shipping updates, returns, damaged items, or delivery exceptions.
Use this for AI brief access, quote support scope, sourcing desk questions, or paid support options.
Use this before contacting support if you need a sample quote sheet, intake CSV, or capability profile.
Those details usually determine whether the request belongs in custom service, wholesale sourcing, China sourcing, dropshipping, or logistics support.